As a bridge builder between manufacturers and customers, an efficient technical service is essential, especially for technical capital goods. Since our group was founded over 75 years ago, we have attached great importance to providing comprehensive technical support, for example in the graphic arts industry, the packaging industry, the food and beverage industry, the photographic, film and broadcasting industry, the pharmaceutical industry, many different processing industries as well as laboratories and institutions for education and research.
Our 40 highly qualified service technicians offer repairs, overhauls, maintenance and preventive service, project planning and new installations, training and technical instruction, relocations and commissioning as well as the manufacture and procurement of spare parts.
Our extensive technical experience on a wide range of systems and in many industries allows us to implement new technologies quickly and flexibly, for example in conventional and digital printing technology, product labeling, collaborative robotics, industrial 3D printing and commercial solutions for photo printing.
Core elements of our services
Complex capital goods have characterized the everyday work of our service technicians for decades. Thanks to this experience, we enjoy the trust of our suppliers, because with our technical expertise we offer decisive added value for all the brands we represent.
The high availability of spare parts is essential. Our professionals procure, store and dispatch thousands of parts every year. We even ensure the supply of spare parts throughout Europe for a major supplier. If necessary, we also manufacture parts ourselves, for example using 3D printing.
Whether new installations or relocations, we also coordinate complex projects for you. Our professionals know exactly how to move even components weighing several tons and coordinate smooth installations with all parties involved.
Thanks to remote support, we are able to identify and solve many problems without being physically present. Preventive analyses and instructions can also be carried out in this way.
Thanks to their experience and practical approach, our application specialists impart very sound knowledge when training users and thus promote productive use.
The expertise of our technology professionals ranges from mechanical engineering, electrics and electronics to programming, and covers a wide variety of industries and application areas. This knowledge is applied in an interdisciplinary manner and is constantly being expanded.